At CrissCross, we are committed to providing our clients with comprehensive support and guidance in the realm of crypto assets. However, it is crucial for us in terms of transparency to address the inherent risks associated with investing in cryptocurrencies before you embark on this journey.

FAIS Legislation Compliance:

In complying with the FAIS legislation, we would like to bring the following information to your attention:

Company Details:

Crisscross Tech (Pty) Ltd (“Crisscross Tech”) is a company duly registered in the Republic of South Africa under Companies And Intellectual Property Commission (“CIPC”) registration number  2022/812239/07

Crisscross Tech is an authorised Financial Services Provider (“FSP”) registered with the Financial Services Conduct Authority (“FSCA”). Crisscross Tech’s FSP number as registered with the FSCA is 53825. Details regarding our Key Individual and Representative can be found by searching directly on the FSCA website using this link: https://www.fsca.co.za/Fais/Search_FSP.htm. 

FAIS Disclosure:

Crisscross Tech is authorised to provide intermediary services in the following product categories and subcategories.

Category I

1.27 Crypto Assets

A copy of the FSP licence is available for inspection on request.

Crisscross Tech does not hold more than 10% of the shares issued by any product provider.

Crisscross Tech did not receive more than 30% of its total remuneration from any product provider. 

Crisscross Tech does not hold professional indemnity insurance, guarantees or fidelity insurance, in line with the FSCA provided exemption for Crypto Asset Service Providers.

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FAIS Compliance Officer:

Compliance with the FAIS Act is monitored by Masthead (Pty) Ltd, a compliance practice approved by the Financial Sector Conduct Authority. Their postal address is PO Box 765, Howard Place, 7450. Their contact numbers are:

Telephone:  021 6863588

Fax: 021 6863589

Conflict of Interest Policy and Management:

Please note that in accordance with legislation Crisscross Tech keeps an updated Conflict of Interest Management policy and disclosure register. This register informs you, our client, or our prospective client, of all financial and ownership interests that Crisscross Tech may become entitled to and lists the associate and business relationships of Crisscross Tech. This document ensures transparency in our dealings with our customers and is available for inspection.

Privacy Statement:

Crisscross Tech wishes to advise that all information obtained or acquired about you shall remain confidential unless you provide written consent, or unless Crisscross Tech be required by any law, to disclose such information.

Treating Customers Fairly:

Crisscross Tech promotes the fair treatment of clients by integrating the guidelines and principles of TCF in its Code of Ethics policy and in all business dealings with its clients.

Complaints:

In the event that you are dissatisfied with any aspect of Crisscross Tech’s service, you should address your complaint in writing to complaints@crisscross.money. A copy of the Complaints Resolution Policy is available on request, or the process and full policy may viewed by clicking here

Market Volatility:

Cryptocurrencies are highly volatile. Their value can significantly fluctuate within short periods, influenced by factors like market demand, investor sentiment, and regulatory news. This volatility can lead to substantial gains but also substantial losses.

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Regulatory Uncertainty:

The regulatory environment for cryptocurrencies is still evolving. Changes in laws and regulations can impact the market significantly, affecting the legality, usage, and value of certain cryptocurrencies.

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Security Risks:

While blockchain technology is known for its security, cryptocurrency exchanges and wallets are not immune to cyber threats. There have been instances of security breaches leading to the loss of investment.

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Lack of Consumer Protections:

Unlike traditional financial systems, most cryptocurrency transactions are irreversible. If you send funds to the wrong address or fall victim to a scam, there is no formal recourse currently to recover your investment, should the error be your own.

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Market Manipulation Risks:

The cryptocurrency market is relatively new and less regulated, making it susceptible to market manipulation and fraudulent activities.

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Technological Understanding:

Investing in cryptocurrencies requires a certain level of technical knowledge. Understanding how digital wallets, blockchain technology, and exchanges work is crucial to safeguard your investments, however we are willing to guide you through any technicalities that you may not be familiar with.

CrissCross strives to mitigate these risks through diligent market analysis, robust security measures, and continuous education about the evolving crypto landscape. Our team is here to guide you through each step, ensuring you are well-informed and confident in your investment decisions.

Please feel free to reach out to us for any clarification or if you wish to discuss your brokerage plans in more detail. We look forward to the opportunity to assist you in navigating the exciting world of cryptocurrencies.